Shipping Policy

Shipping Terms

Free shipping for all orders on ca.wecreat.com.

Shipping Location

All orders will be dispatched from Canadian warehouses.

Delivery Range

Canada (except Northwest Territories, Nunavut)

Shipping Time

The average transit time is 3-7 business days. Normally we ship out the goods within 48 hours, and the avarage transit time depends on the logistics.(Note: The delivery time of pre-sale products is subject to the arrival time.)

Shipping Methods

To ensure the quickest delivery time, we work with several carriers, including USPS, UPS,DHL, and FedEx.

Shipping Instructions

Make sure orders have the correct name, address, and contact information, so items are delivered successfully.

Please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, contact the Wecreat Support Team at support@wecreat.com.

FAQ

1. I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used. Once an item has been shipped, you will receive a shipment notification email.

2. Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route. If you would like to change the shipping address before shipping has begun, please contact the Wecreat Support Team at support@wecreat.com.

Note: If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. WeCreat will not replace the order or issue a refund.