FAQ

Yes, this is our official Canadian store. We’ve launched this dedicated site to provide our Canadian customers with a seamless shopping experience and direct local shipping.

All orders are shipped directly from our warehouse in Canada. Estimated delivery time is 3–7 business days.

To make it easier for our local creators, all prices on our site are listed and charged in Canadian Dollars (CAD).

We accept all major credit cards, including Visa and Mastercard, as well as PayPal. For those looking for more flexibility, we also offer interest-free installment plans through Afterpay.

If you experience any issues during checkout, please don’t hesitate to reach out to us at support@wecreat.com.

Yes! We offer Afterpay as a flexible payment option for orders between C$1 and C$2,000.

How Afterpay Works:

Simply select Afterpay as your payment method at checkout. Your purchase will be split into 4 interest-free payments:

• Pay 25% today to complete your order.
• The remaining 75% is paid automatically in three equal installments every two weeks.
• Zero interest and no additional fees when you pay on time.

Yes, we offer the WeCreat MakeIt App, our powerful and intuitive design software. You can download and install it for your device via the link below: 👉Download

Not at all! Our WeCreat MakeIt App is widely recognized for being both user-friendly and powerful, making it the perfect choice for beginners. You can complete the initial laser engraver setup in under 30 minutes and start your very first creative project immediately.

Our machines are built to handle a diverse range of materials, empowering you to bring almost any creative project to life.

See the professional versatility of the WeCreat Vision Pro in action:

• Cuttable: Paper, Wood, Leather, MDF, Felt, Some dark opaque acrylic
• Engravable: Paper, Wood, Leather, MDF, Stainless steel, Some dark opaque acrylic, Bamboo, Fabric, Dark glass, Ceramic, Jade, Marble, Shale, Cement, Brick, Plated metal, Painted metal

Explore the key differences between our models and find the perfect fit for your creative studio by checking out our [Model Comparison Guide].

If you have any questions or need a personalized recommendation during your selection process, our expert team is always here to help. Eamil: Support@wecreat.com

For your peace of mind, WeCreat provides a 12-month limited warranty on all machines. If you encounter any issues, our expert team is always available to provide professional support and technical assistance.

You can find the full details of our coverage here: [Warranty Policy Link]

Absolutely! You can find everything you need to hit the ground running in our Help Center. We’ve curated a collection of articles and tutorials to help you master your WeCreat machine in no time.
[Visit Our Help Center]

If our FAQs didn’t cover what you’re looking for, please feel free to reach out to our dedicated support team via email. Once we receive your message, we will get back to you as soon as possible to provide the assistance you need.

Email us at: [support@wecreat.com]